Terms & Conditions
Last Updated: September 2026
Welcome to Kanna Jewellers. By accessing or using our website, kannajewellers.com, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or contacting us regarding our products and services.
1. About Kanna Jewellers
Kanna Jewellers is a jewellery brand based in Thoothukudi, Tamil Nadu, offering gold, diamond, bridal, temple, and other jewellery collections. Our website provides information about our products, collections, services, offers, and brand.
2. Use of the Website
By using our website, you agree to:
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Use the website only for lawful purposes.
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Provide accurate information when submitting enquiries or contact forms.
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Not attempt to gain unauthorised access to our website or systems.
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Not copy, reproduce, distribute, or misuse our website content.
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Not use our website for fraudulent or unlawful activities.
We reserve the right to restrict access to the website if these terms are violated.
3. Product Information
We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.
However, jewellery may have slight variations in:
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Colour
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Finish
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Size
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Design details
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Weight
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Appearance
These variations may occur due to photography, lighting, screen settings, and the handcrafted nature of jewellery.
Images displayed on the website are for representation purposes and may not always exactly reflect the physical product.
4. Gold, Diamond & Jewellery Pricing
Prices displayed or communicated by Kanna Jewellers may vary depending on prevailing market rates, product specifications, weight, making charges, stone charges, taxes, and other applicable costs.
The final price of a jewellery item will be confirmed at the time of purchase.
Kanna Jewellers reserves the right to modify prices, product details, offers, and availability without prior notice.
5. Product Availability
All products and collections displayed on the website are subject to availability.
Displaying a product on the website does not guarantee that the product will be available for purchase at all times.
Certain designs may be available only at our showroom or may be produced on request.
6. Enquiries & Customer Communication
When you submit your name, phone number, email address, or other information through our website, you agree that Kanna Jewellers may use the information to respond to your enquiry and provide relevant information about our products or services.
7. Jewellery Orders
For purchases or customised jewellery orders, the applicable product price, specifications, payment terms, delivery or collection arrangements, and other conditions will be communicated to the customer before confirmation.
Kanna Jewellers reserves the right to decline or cancel an order in cases including product unavailability, pricing errors, incorrect information, suspected fraudulent activity, or other circumstances beyond our reasonable control.
8. Customised Jewellery
Customised, personalised, engraved, or specially manufactured jewellery may be subject to specific terms.
Once production has commenced, cancellation, return, or exchange may not be available for customised products, except where required under applicable law or where the product is found to be defective.
Customers are responsible for verifying customised details before confirming an order.
9. Returns & Exchanges
Returns and exchanges are subject to the Kanna Jewellers Return & Exchange Policy applicable to the specific product.
Certain categories, including customised jewellery, may have different return or exchange conditions.
Customers should review the applicable policy before completing their purchase.
10. Jewellery Care
Jewellery should be handled and stored with appropriate care.
Exposure to perfumes, chemicals, cosmetics, moisture, sweat, or physical impact may affect the appearance or condition of jewellery.
Kanna Jewellers shall not be responsible for damage caused by improper use, accidental damage, normal wear and tear, or failure to follow recommended jewellery-care instructions.
11. Intellectual Property
All content available on the Kanna Jewellers website, including:
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Brand name and logo
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Product photographs
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Videos
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Graphics
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Written content
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Designs
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Illustrations
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Website layout
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Marketing materials
is owned by or licensed to Kanna Jewellers and is protected under applicable intellectual-property laws.
No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission from Kanna Jewellers.
12. Third-Party Links
Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.
Kanna Jewellers does not control and is not responsible for the content, availability, privacy practices, or policies of third-party websites.
13. Privacy
Your use of our website is also governed by our Privacy Policy.
We may collect information such as your name, phone number, email address, and other information submitted through our website for purposes such as responding to enquiries and providing our services.
Please refer to our Privacy Policy for more information about how your information is handled.
14. Website Availability
We aim to keep our website available and functioning properly.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our control.
15. Limitation of Liability
To the extent permitted by applicable law, Kanna Jewellers shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or information provided through it.
Nothing in these Terms & Conditions is intended to exclude or limit any rights that cannot legally be excluded under applicable law.
16. Changes to These Terms
Kanna Jewellers may update these Terms & Conditions from time to time.
Any updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after changes are published constitutes acceptance of the updated terms.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes relating to these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in Thoothukudi, Tamil Nadu, subject to applicable law.
For questions, enquiries, or assistance regarding these Terms & Conditions, please contact us:
Kanna Jewellers
1, 4th St, Ext, Subbiah Puram
Thoothukudi, Tamil Nadu – 628008, India
Phone: 0461 277 7777
Website: kannajewellers.com